MICAD SOFT FM
Streamlined Service Task Management
Micad Soft FM is designed to streamline the task management of crucial services, increasing efficiencies and helping you meet security and traceability standards.
Consolidate all services in one secure platform, including portering, cleaning, waste management, and window cleaning.
How Micad Soft FM Works
The new Micad Soft FM application is designed to manage non-maintenance activities, including portering, catering, and logistics, using a simple request portal for users to log activity type, location, priority, and specific requirements.
Requests are managed through a configurable Helpdesk that allows tasks to be allocated via the Soft FM mobile app, where team members can easily track, pause, and update activities.
Once a task is completed, its status is updated in real time in the Soft FM service desk, providing clear visibility across the system.

Mobile App
- Progress request allocated to resource from Main Desk
- Manage workload
- Track breaks / lunch
- Raise adhoc requests with ease, with self allocate
- Customised options
Main Desk
- Manage requests and workload from the main desk
- Schedule tasks
- Report/Analyse
Customer Portal
- Raise new requests from the Customer Portal
- Show status of existing requests and history of previous requests
- Ability to dynamically edit request as requirements change, quickly and easily
Key Benefits
- Helping you meet all your internal KPIs, whilst ensuring all requests are managed securely.
- Seamless integration with Micad IPR giving one version of the truth.
- Real time information gives clear picture of workload, enabling fast, accurate reporting and analysis.
- Full traceability of every stage of work, gives full life history and robust audit trail.
- IOS and Android app with configurable job list and advanced offline capabilities.

Micad IPR helps the Trust fulfill its estates management challenges. Packed with new technology and great new features such as Micad Analytics and Micad360, we are absolutely delighted with the software.

Key benefits
Streamline operations with efficient prioritisation and allocation of resources, improving throughput and reducing costs.
Customer portals give real-time request status information, highlighting trends and priorities.
Manage all services in one secure location. From porters to cleaning and waste management to window cleaning.
Create a fully integrated estate and facilities management ecosystem, with real time analysis of key data.
The ‘Copy’ function makes request generation fast and speeds up the execution of routine tasks.
Secure single sign on and intuitive user interface encourage usage.
Drag and drop functionality makes requesting allocations and creating reports easy.
Distribute workload across user definable structure to suit your
needs and structure.
Frequently asked questions
What is Micad Soft FM and how does it streamline service task management?
Micad Soft FM helps streamline the management of non-maintenance services such as portering, cleaning, and logistics. It uses a simple request portal for users to log activity types, locations, priorities, and specific requirements. Tasks are managed through a configurable Helpdesk, where they can be tracked, updated, and assigned via the Soft FM mobile app.
How does the Micad Soft FM mobile app enhance task management?
The mobile app allows users to allocate, track, and update tasks in real-time. It supports workload management, tracks breaks and lunches, and enables users to raise ad-hoc requests. Additionally, it offers customisable options and offline capabilities for efficient service task execution.
What are the key benefits of using Micad Soft FM?
Micad Soft FM improves operational efficiency by prioritising and allocating resources effectively, reducing costs and increasing throughput. It offers full traceability of tasks, real-time status updates, and seamless integration with Micad IPR. The system provides clear workload visibility, enabling accurate reporting and analysis, while the customer portal offers transparency into request status and history.
Like what you see?
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